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At Tiara Xcel LLC, we believe that reliable support is just as important as reliable storage and logistics. Our Frequently Asked Questions (FAQ) section is designed to provide clients with quick access to essential information about our services, operations, safety policies, and sustainability commitments.
Tiara Xcel LLC specializes in state-of-the-art storage and logistics solutions for petroleum and petrochemical products. Our services include the loading and discharging of barges and vessels, blending and homogenizing of products, inter-terminal and inter-tank transfers, heating, additive injection, and high-speed pumping operations. We also provide dedicated jetties capable of handling refined products, fuel oil, and even very large crude carriers (VLCCs).
In addition, we support clients with flexible storage capacity, bonded tax-free zones, and customized logistics solutions. Our goal is to serve as a one-stop partner for clients in the energy and petrochemical industries who require safe, efficient, and reliable operations.
Our primary facilities are strategically located at the Port of Nigeria, one of Europe’s most significant energy and logistics hubs. This positioning gives our clients direct access to key global shipping lanes, ensuring seamless import and export operations for crude oil, refined products, and petrochemicals.
We also have operations in the Port of Rotterdam, enhancing our ability to serve clients with international reach. Together, these locations give Tiara Xcel LLC unmatched logistical advantages, making us a preferred partner for businesses operating across Europe and beyond.
Tiara Xcel LLC boasts 36 tanks with a combined capacity of 1,177,000 cubic meters. This extensive storage capability allows us to accommodate a wide variety of petroleum and petrochemical products, whether for short-term requirements or long-term strategic stockholding.
Our infrastructure is designed for flexibility, allowing clients to store different grades of fuel oil, crude oil, and clean refined products. With around-the-clock operations, we ensure clients benefit from secure and reliable access to their products at all times.
Safety is the cornerstone of our operations. We follow strict international standards and industry best practices to guarantee the secure handling, transfer, and storage of all products. Every process, from vessel discharge to blending, is carefully monitored through advanced systems like the Terminal Automation System (TAS) known as Qino. This ensures that no operation takes place without proper authorization and planning.
Our facilities are equipped with real-time monitoring systems, emergency response protocols, and product-dedicated pipelines to minimize risk. Continuous training and drills are carried out for staff, making safety not just a policy but a culture embedded within the organization.
Our Quality, Health, Safety, Security, and Environment (QHSSE) Policy is designed to ensure every operation exceeds client expectations while maintaining the highest levels of safety and environmental care. We are committed to training and developing our team, ensuring they remain aligned with global industry standards.
This policy also drives innovation in our sustainability initiatives, encouraging efficient resource management, emission reduction, and waste minimization. By integrating QHSSE into every aspect of our operations, we create a safer workplace for our people and a more responsible approach to serving our clients.
Whether you want to learn more about our terminal capabilities, blending services, or compliance standards, the FAQ serves as a comprehensive resource to address common inquiries and help you make informed decisions with confidence.
Yes. Our deep-draft jetties, operated by the Port of Nigeria, allow us to efficiently handle VLCCs, even when they are partially laden. This capability enables us to serve global oil and energy companies that rely on large-scale crude transport.
By handling vessels of this magnitude, we ensure our clients have access to the most cost-effective shipping solutions while maintaining the highest safety and operational standards. This capability positions us as a critical link in international crude oil supply chains.
Absolutely. We specialize in the blending of various petroleum products to meet specific client and regulatory requirements. This includes the blending and supply of fuel oil bunkers compliant with IMO 2020 regulations, ensuring vessels have access to environmentally responsible fuel options.
Our blending services also include homogenizing products within tanks, which guarantees consistency and quality across large volumes. With advanced equipment and experienced operators, we provide precision blending that meets both technical specifications and international standards.
At Tiara Xcel LLC, sustainability is more than a corporate initiative—it’s a responsibility. We invest in technologies and processes that reduce emissions, conserve energy, and minimize environmental impact. By offering IMO 2020 compliant fuel blending and emissions control systems, we actively support cleaner shipping operations.
We also focus on waste reduction, efficient energy usage, and continuous innovation in sustainable practices. Our long-term vision is to help the energy industry transition toward greener practices while maintaining reliable and secure storage and logistics.
We employ the Terminal Automation System (TAS) known as Qino to manage, monitor, and authorize all terminal operations. This ensures that every activity—whether a vessel discharge, tank transfer, or additive injection—is recorded, planned, and executed with full traceability.
Through TAS, we guarantee operational accuracy, improve safety oversight, and provide clients with real-time visibility into their transactions. This level of automation also enhances efficiency, reduces downtime, and ensures regulatory compliance.
Our facilities include bonded tax-free zones, giving clients the ability to store products without immediate payment of duties or taxes. This is particularly valuable for companies engaged in international trade, as it provides flexibility in distribution and financial planning.
By offering bonded storage, we help clients manage costs effectively while maintaining compliance with customs and port regulations. This service is especially useful for businesses seeking to optimize supply chains and improve cash flow.
For matters that require personalized assistance, our Contact Us section connects you directly with our experienced team of professionals. We are committed to responding promptly to every request, ensuring that your specific needs are met with clarity and precision.
hello@tiaraxcel.com/
From technical guidance and service inquiries to tailored solutions for complex logistics requirements, Tiara Xcel LLC’s support channels are built to deliver seamless communication, strong partnerships, and unmatched customer care.
At Tiara Xcel LLC, our values form the foundation of everything we do. Safety transcends all other objectives, guiding every decision and ensuring that our people, clients, and communities are always protected. We believe that exceptional service is the key to our success, and we are committed to delivering solutions that exceed expectations at every stage of the supply chain.
Tiara Xcel LLC is dedicated to maintaining the highest standards of Quality, Health, Safety, Security, and Environment (QHSSE) across all operations. We are committed to providing services that fully satisfy our customers’ needs for performance, reliability, and safety while fostering a culture of continuous improvement.
All operations at Tiara Xcel LLC will be planned and executed strictly upon the issuance of a formal written work order. This process is managed through the Terminal Automation System (TAS), known as Qino, which serves as the centralized platform for scheduling, authorization, and execution of terminal activities.
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From storage and blending to tax-free operations, our tailored solutions give you the flexibility and financial efficiency you need to stay ahead. Tiara Xcel LLC empowers clients to operate smarter, faster, and more competitively in today’s energy market.
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