Last Updated: 25/09/2025

Tiara Xcel LLC (“Company,” “we,” “us,” or “our”) respects the privacy of our clients, partners, contractors, employees, and visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal data when providing our services, including the operation of our petroleum and petrochemical storage facilities, logistics activities, and digital platforms.

By accessing our services or engaging with our systems, you agree to the terms described in this Privacy Policy.

1. Scope and Application

1.1 This Privacy Policy applies to all personal data collected and processed by Tiara Xcel LLC, whether through our website, digital systems (including the Terminal Automation System, Qino TAS), operational records, or direct interactions.
1.2 It covers data belonging to clients, suppliers, contractors, employees, job applicants, and visitors.
1.3 Our practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), Belgian privacy legislation, and other relevant international frameworks.

2. Information We Collect

We may collect the following categories of personal data:

• • Identity Data: Name, company details, job title, identification documents.

• • Contact Data: Email address, phone number, mailing address.

• • Operational Data: Shipment records, customs documentation, product handling instructions, and service agreements.

• • Financial Data: Billing details, payment records, tax information.

• • Technical Data: IP addresses, login credentials, system usage logs, device information.

• • Employment Data: CVs, work history, qualifications, training records, and emergency contact details (for staff and applicants).

• • Visitor Data: CCTV footage, access logs, and safety compliance records.

3. How We Use Personal Data

3.1 Personal data is processed for the following purposes:

• • To provide petroleum storage, logistics, blending, and related services.

• • To comply with customs, bonded area, and tax-free zone regulations.

• • To ensure safety, security, and environmental compliance (QHSSE).

• • To process payments, issue invoices, and manage accounts.

• • To communicate with clients, suppliers, and stakeholders.

• • To operate and secure our digital platforms (Qino TAS, SCADA).

• • To recruit, train, and manage employees.

3.2 We process personal data only where there is a lawful basis, such as fulfilling contractual obligations, complying with legal requirements, or pursuing legitimate business interests.

4. Sharing and Disclosure of Data

We may share personal data with:

• • Regulatory Authorities: Customs, port authorities, and safety regulators, as required by law.

• • Service Providers: IT, payment processors, consultants, and contractors who support our operations.

• • Business Partners: When coordinating inter-terminal transfers or joint logistics activities.

• • Law Enforcement: If required by subpoenas, legal proceedings, or to prevent illegal activities.

We do not sell or rent personal data to third parties.

5. Data Security

5.1 We implement robust physical, technical, and administrative safeguards to protect personal data from unauthorized access, loss, or misuse.
5.2 Measures include encryption, access controls, CCTV monitoring, firewalls, and secure data centers.
5.3 Employees and contractors receive regular training on data protection and QHSSE protocols.

6. Data Retention

6.1 We retain personal data only as long as necessary to fulfill the purposes for which it was collected.
6.2 Retention periods are determined by contractual obligations, regulatory requirements, and operational needs.
6.3 Once data is no longer required, it will be securely deleted, anonymized, or archived.

7. Rights of Data Subjects

Under GDPR and applicable laws, individuals have the following rights:

• • Right of Access: Request details of the personal data we hold.

• • Right to Rectification: Correct inaccurate or incomplete information.

• • Right to Erasure: Request deletion of data under certain conditions.

• • Right to Restriction: Limit the processing of personal data.

• • Right to Portability: Obtain and reuse personal data across different services.

• • Right to Object: Opt out of processing for direct marketing or other legitimate interests.

Requests to exercise these rights can be made via the contact details below.

8. International Data Transfers

Where data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as EU-approved Standard Contractual Clauses or legally recognized frameworks.

9. Use of Cookies and Digital Tracking

9.1 Our website and digital platforms may use cookies and tracking tools to enhance user experience, analyze performance, and secure systems.
9.2 Users can manage or disable cookies through their browser settings, though this may affect functionality.

10. Employee and Contractor Data

Personal data of employees and contractors is collected and processed strictly for employment, safety, and operational purposes. This includes training records, QHSSE compliance, payroll, and access control.

11. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, operations, or technology. Clients and stakeholders will be notified of material changes, and the updated version will be published on our website.

12. Contact Information

For questions, concerns, or to exercise your data rights, please contact us at:

Tiara Xcel LLC – Data Protection Office
USA Office: 6607 Elrington Heights Lane, Katy, Texas, 77493, USA

Nigeria Office: Suite 4015 Kingfem GA247, Mabushi,Abuja, Nigeria
Email: hello@tiaraxcel.com